Reference to Ritz Hub, includes Ritz Hub (Pty) Ltd, its Directors, Partners, Shareholders and Employees. Reference to you refers to anyone who uses the Ritz Hub Website (www.ritzhub.co.za) or Mobile Apps owned by Ritz Hub (Pty) Ltd, henceforth referred to as “our Website and Mobile Apps”. This Privacy Policy applies to all users of our Website and Mobile Apps. The policy aims to inform you of the extent to which Personal Information is collected and processed by us in compliance with the Protection of Personal Information (“POPI”) Act. It is important that you refer to this Privacy Policy from time to time to ensure you are aware of any changes or updates to the policy.

The terms “Personal Information” and “Processing” of Personal Information refers to the same definition as the POPI Act. By using our Website and Mobile Apps, you agree to the processing of your Personal Information as stipulated in this Privacy Policy.

Cookies

Cookies are required for login purposes across sessions and to ensure sound functioning of the App features.

Collection of Personal Information

Personal information is collected and processed via our Website and Mobile Apps in order to render a service to you. When you use the Contact Us facility or Register on our Website or Mobile Apps, Personal Information is collected and includes your name, surname, physical address, email address, contact numbers and online identifiers.

You warrant that the information you have provided is accurate, current, true and correct in every context and bears no misrepresentation or impersonation. Should you wish to update any of your Personal Information, you may write to: enquiries@ritzhub.co.za.

Processing of Personal Information

When you register on our Website or Mobile Apps, we process your Personal Information collected in order to:

• Create a user login to our Website or Mobile Apps for you;
• Communicate with you on order and billing information, customer support and complaints;
• Communicate with you on additional Ritz Hub and our affiliated partners’ product offerings and services;
• Communicate changes related to our Website and Mobile Apps, its contents, products and services, policies, functionality and Terms and Conditions of Use;
• Liaise with you on any correspondence received from you;
• Communicate with you on surveys and feedback to provide better user-experience, products and services to you;
• Further process Personal Information as required to conclude on any transactions made on our Website or Mobile Apps including ordering and payment of purchases, delivery or collection of purchases, processing of refunds and returns;
• Comply with any legal or regulatory obligations such as tax or financial laws.

Below 18 Years of Age

If you are under 18 years old, you must have your parent’s or guardian’s permission to use our Website and Mobile Apps in addition to their consent that allows us to collect and process your Personal Information as described in this Privacy Policy. If permission or consent is not granted by your parent or guardian then you must stop using our Website and Mobile Apps, and remove our Mobile Apps from your devices.

Retention of Information

Personal Information will be retained for as long as it is:

• Allowed by law;
• Necessary to provide our service to you;
• In accordance with our internal data retention policies;
• Necessary to achieve the objective for which the information was collected;
• Necessary to satisfy any contractual obligations between you and us.

By using our Website and Mobile Apps, you consent to us retaining your Personal Information for the purposes stipulated in this Privacy Policy.  

Opting Out From Direct Marketing

We may send you details of additional products and services that may be of interest to you. Should you prefer not to be contacted for purposes of direct marketing, you may write to: complaints@ritzhub.co.za

Provision of Personal Information to Third Parties

Your Personal Information is not sold to third parties. We may be required to provide Personal information to third party service providers to achieve the objectives of the services we provide to you on our Website and Mobile Apps including payment of goods purchased and delivery or collection of purchased goods. We may also be required to provide Personal Information to third parties such as law enforcement officials, government officials, fraud detection agencies or to other third parties where disclosure of Personal Information will assist in the investigation of fraud and other criminal or illegal activities. We may also make available Personal Information to third parties in the event of business restructuring or modelling, where the disclosure of the required Personal Information has a direct or indirect impact on the restructuring or modelling objectives.

 

Cross Border Transfer of Personal Information

The data storage, computer servers and payment application environments used by our Websites and Mobile Apps are supplied by third party South African companies who govern and manage the location of such environments in line with their Terms and Conditions of Use and Privacy Policies. The data collected and processed by our Website and Mobile Apps reside on these third party environments and may or may not be located within the boundaries of South Africa. The relevant third parties’ data privacy policies can be found at https://www.afrihost.com/site/page/privacy_policy and https://a.storyblok.com/f/111633/x/34c2d5b842/privacy-policy-and-app-terms-of-use.pdf for review and acceptance.

By accessing and using our Website and Mobile Apps, you accept and agree with the third parties’ privacy policies and consent to the transfer of Personal Information beyond the borders of South Africa, where applicable.

Securing your Personal Information

Your Personal Information is secured from unauthorized and unlawful access using the relevant technologies which include password protection, firewalls and data encryption. Any security breach will be reported to the Information Regulator and affected parties, where applicable.

Lodging of Complaints

Any complaints regarding the content of this Privacy Policy and in the processing of Personal Information can be written to: complaints@ritzhub.co.za

This version of the Privacy Policy replaces any preceding privacy policies on our Website and Mobile Apps. Unless notice is required by law, we may occasionally update this Privacy Policy without any prior notice to you. It is important that you refer to this policy from time to time to ensure you are aware of any changes or updates to the policy. When you use our Website and Mobile Apps this Privacy Policy applies to you.